Refund & Cancellation Policy
1. Key Principles
- Service / Platform Fees are non-refundable. Parada's Service Fee (and, for Car Rental, the Percentage Tax and the Protection/Insurance Fee) are not refunded on a change-of-mind cancellation. Only the underlying fee (parking, rental, or storage) participates in the tiers below.
- Refunds are reviewed, not automatic. Parada does not release refunds programmatically. Our team reviews each eligible cancellation and processes the refund to the original payment method through our payment processor. This typically takes 3–10 business days to appear after approval, depending on your bank or channel.
- Statutory rights always apply. Nothing here removes your right under RA 7394 (Consumer Act) to a refund where a service is defective, misrepresented, or not delivered — regardless of the tiers below.
- Timing is measured from your cancellation to the booking start. The earlier you cancel, the higher the refund.
2. Shared Residential Parking
Driver-initiated cancellation of a paid booking, refunding the parking fee (the Service Fee is never refunded):
| When you cancel (before start) | Refund of the parking fee |
|---|---|
| More than 24 hours before start | 100% |
| 6 to 24 hours before start | 50% |
| Less than 6 hours before start | 0% |
| At or after the start time | Not cancellable / no refund |
- Unpaid bookings (Booked/Requested/Approved, not yet paid) can be cancelled free of charge.
- Extensions are paid on a new invoice; a declined or unpaid extension leaves the original booking unchanged.
- On-demand: if an Owner declines your request, no charge arises; the request may be offered to other Owners in the property.
3. Commercial Parking
Driver-initiated cancellation of a paid booking, refunding the parking fee (the Service Fee is never refunded):
| When you cancel (before start) | Refund of the parking fee |
|---|---|
| More than 24 hours before start | 100% |
| 6 to 24 hours before start | 50% |
| Less than 6 hours before start | 0% |
| At or after the start time | Not cancellable / no refund |
Unpaid bookings can be cancelled free of charge. Overstay charges, if any, are separate and set by the facility (see the Commercial Parking Agreement).
4. Car Rental
Renter-initiated cancellation of a paid booking, refunding the Rental Fee. The Platform Fee, Percentage Tax, and Protection/Insurance Fee are never refunded:
| When you cancel (before start) | Refund of the Rental Fee |
|---|---|
| 48 hours or more before start | 100% |
| Less than 48 hours before start | 50% |
| At or after the start time | Not cancellable / no refund |
- Rescheduling (before pickup): a same-length move applies immediately; a longer move needs Host approval and a new invoice for the difference; a shorter move is not supported. A pending reschedule voids once the earlier of the old or new pickup time passes.
- No security deposit is collected, so nothing is "held." Post-trip amounts (damage, cleaning, fuel, tolls, late return) are handled through Parada's dispute process, not deducted automatically.
- No-show / late return / force-advance: unused time is not refundable; any Host claim for overdue time is resolved through mediation. See the Car Rental Agreement.
5. Storage
Renter-initiated cancellation of a paid booking, refunding the Storage Fee (the Service Fee is never refunded):
| When you cancel (before start) | Refund of the Storage Fee |
|---|---|
| More than 24 hours before start | 100% |
| 6 to 24 hours before start | 50% |
| Less than 6 hours before start | 0% |
| At or after the start date | Not cancellable / no refund |
Unpaid bookings can be cancelled free of charge. Once a term is active, unused time within a paid month is not automatically refundable; see the Storage Agreement, including the arrears and abandonment procedure.
6. Provider Cancellations
If a Provider (Owner, Host, or Operator) cancels a confirmed, paid booking, it is treated as a service failure. The Renter is entitled to a refund of the amount paid for that booking, processed by the Parada team to the original payment method, and the Provider may face platform-level remedies (for example, warnings, restrictions, or removal). You do not lose the Service Fee when the Provider is at fault.
7. Force Majeure & Platform Fault
- Force majeure: where a typhoon, flood, government order, or similar event beyond either party's control prevents a booking, you are entitled to a refund of the unused underlying fee, and the parties may instead agree to reschedule.
- Parada or Provider at fault: where a booking fails because of a Parada error or the Provider's default, you are entitled to a full refund of everything you paid, including the Service Fee.
8. Promo-Code Bookings
Promotional discounts have no cash value and are not refundable as cash. If you cancel a booking made with a promo code, any refund is calculated on the amount you actually paid after the discount. A single-use promo that was consumed on a cancelled booking may not be reusable; contact support if you believe a code should be reinstated.
9. How to Request a Refund
- Start the cancellation from your booking in the Parada app or website. You will see the applicable tier and confirm a cancellation-policy consent that we record.
- Eligible cancellations queue for Parada review. Our team processes approved refunds to your original payment method and keeps a record of the refund (including any proof of processing).
- For help, a dispute, or a force-majeure or platform-fault claim, email [email protected] with your booking reference and any evidence (photos, receipts, reports).
10. Chargebacks
Please contact us first so we can resolve refund issues directly and quickly. Filing a chargeback with your bank without giving us a chance to help can delay resolution, and initiating fraudulent or bad-faith chargebacks may lead to suspension of your account under the Terms and Conditions.
11. Your Statutory Rights
This Policy operates alongside your rights under Philippine law, including RA 7394 (Consumer Act) and the Internet Transactions Act (RA 11967). If our internal process does not resolve your concern within a reasonable time (and in any event within seven (7) calendar days of escalation to us), you may seek redress through the DTI E-Commerce Bureau, other competent authorities, or the courts, as described in the Terms.
12. Questions & Contact
- Support: [email protected]
- Parada Technologies, Inc. (SEC Registration No. 2026060256331-09), 24 Sheridan Towers North, Buayang Bato, Mandaluyong City, Metro Manila, Philippines 1550 · +63 (02) 7273 1125
Related documents: Parking Space Agreement · Commercial Parking Agreement · Car Rental Agreement · Storage Agreement.